Meaning of Incident -:
What is Incident in Testing – At the time of execution of tests, it might observe or found actual result that varies from expected result is called as incident. It differs from bugs because it arise because of miss- configuration, bad tests, invalid expected results and corrupted data
Incident refers unexpected behaviour of the software.
An incident is any situation where the system exhibits questionable behavior, but often it refers to an incident as a defect only when the root cause is some problem in the items are testing.
We can also log these incidents so that we can track record of what we observed and can follow up the incident and track what is done to correct it.
While it is most common to find incident logging or defect reporting process and tools in use during formal, independent test phases, you can also log, report, track and manage incidents found during development and reviews.
It gives useful information on the extents to which early and cheaper defect detection and removal activities are happening.
Commonly it is also called as incidents, bugs, defects, problems or issues.
After the defect has been resolved, managers, programmers others may want to capture conclusion and recommendation. Throughout the life cycle, defect tracking system should allow each person who works on incident report which contains
– Test incident report identifier
– Incident description (input, environment, expected and actual result, time, procedure etc.)
Incident reports are managed through a life cycle from discovery to resolution which includes -: