Definition of Quality -:
Quality is ongoing process of building and sustaining relationship by evaluating, fulfilling stated and implied needs of the customer.
The American Heritage Dictionary defines quality as “a characteristics of attributes of something”.
Quality is the important factor to increase performance. Quality improves productivity and competitiveness in any organization.
Definition of Quality Control-:
Quality control is the process in which product quality is compared with applicable standards and necessary action is taken when non-conformance is detected in the process. It is process of finding defect and corrects. It is corrective approach. It helps to improve development of product and product standard.